Competence opening and growing new communication channels to players/customers, e.g. Professional experience in Community Management (or equivalent career paths), preferably in a gaming environment. two in-house Community Specialists, about 40 external Community Managers and your dedicated Team Lead. Work together with our experienced professionals who are shaping the Forge of Empires experience, e.g. Ensure a high quality standard of customer support. Coordinate live ops of new game content, including in-game events as well as new features. Enforce a professional collaboration with other internal departments, e.g. Gather feedback and data from your community (all languages) to measure the impact of your community activities and analyze/process the information for your stakeholders. Manage your team of external Community Managers and streamline information. Use trending topics among your community as well as your expertise to set up a successful content-/communication plan between our players & the company, including announcements and release notes. Take ownership in building and developing the community of our mobile- and browser game Forge of Empires. WE WANT YOU to build bridges to our players!Īs a (full-time/in-house) Community Specialist for our most successful game, Forge of Empires, you will communicate with different stakeholders and work closely with Developers, Product Owners, other stakeholders as well as our most important resource, our players. You have gained professional experience in establishing new community channels? You are always up to date when it comes to your favourite game?
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